Wien Energie Service
Twelve customer service centres - The customer is king!
A total of around 270 employees across twelve customer service centres are proof of Wien Energie's commitment to its customers. They are on hand Monday to Friday from 8am to 3pm to handle enquiries concerning electricity, heating or gas bills, to provide information on products and services and moving home, as well as to deal with faults or other technical problems. Business and large customers can also be individually cared for on site.

Hotlines
Wien Energie customer advisors can be reached for advice and help Monday to Friday from 7:30am to 6pm on the freephone number 0800 500 800. In addition to this, the electrical fault hotline 0800 500 600 is available 24 hours a day, including Christmas and New Year. Gas leaks can be reported anytime by dialling 128; while district heating faults can be reported on 01 313 26 51.

On call for Vienna 24/7
Wien Energie is on hand for its customers around the clock - a motto which also acts as the title for its monthly customer magazine 24 Stunden für Wien. This publication provides news and gives helpful tips on how to use energy as efficiently as possible.

Brochures
Brochures on the various subjects have been developed and contain a wide variety of energy-saving tips. These are available in customer care centres or can be ordered either by telephone, on 0800 555 800, or by email (info@wienenergie.at).